AI Voice Agents
Toll-free calling, multilingual conversations, complaint registration and automated information capture.
OPSHIVA AI
The AI Operating System for Service & Support Operations.
Agentic AI for government bodies, institutions and enterprises — built to listen, understand, register, classify, route, act, escalate and follow up across customer operations.
Operational lifecycle
From conversation to resolution.
01Listen
02Understand
03Register
04Classify
05Route
WHY IT MATTERS
Traditional support infrastructure is fragmented, expensive and manual.
Every complaint, ticket, escalation and follow-up often requires human coordination. Opshiva connects those steps into an autonomous operational system.
More than a chatbot or ticketing tool.
Opshiva does not stop at answering questions. It registers, routes, acts, escalates, follows up and helps resolve autonomously — across voice, WhatsApp, SMS and email, 24×7.
Multilingual 24×7 workflows Human handoff SLA-aware operations
Core capabilities
One operational brain across every support channel.
WhatsApp Automation
Complaint registration, ticket creation, status updates and document collection.
Intelligent Ticketing
Automated classification, ticket generation, tracking and department-wise routing.
Agentic Workflow Engine
Autonomous task assignment, SLA monitoring, escalation management and resolution tracking.
Omnichannel Communication
Voice, WhatsApp, SMS, email and human support in one operational layer.
Four-layer architecture
Designed for action, not just answers.
01
AI Communication Layer
Voice, WhatsApp, SMS and email interactions.
02
Agentic Workflow Layer
Actions, routing, escalation and SLA-aware execution.
03
Analytics Layer
Operational visibility, reporting and performance insights.
04
AI Knowledge Layer
Business knowledge and context that grounds every interaction.
PROPRIETARY CAPABILITY
Our own voice infrastructure is being built in-house.
GrowthBiz/Opshiva is developing proprietary Text-to-Speech and voice-agent infrastructure for long-term voice AI independence and reduced third-party dependency.
Government & Institutional Traction
Opshiva is grounded in workflows our team has actually executed through government and institutional delivery.
Nagar Parishad Barh, Patna, Bihar
GOVERNMENT
AI-enabled CCaaS, grievance redressal, helpdesk operations and social media management. Voice agent deployed: Priya.
Executed / delivered scope
Mokama Nagar Parishad, Bihar
GOVERNMENT
Voice-agent deployment for citizen support and grievance workflows. Voice agent deployed: Saksham.
Executed / delivered scope
Neemuch Municipal Council, Madhya Pradesh
GOVERNMENT
AI-enabled CCaaS, grievance redressal, helpdesk operations and social media management.
Executed / delivered scope
Bihar State Housing Co-operative Federation Limited
INSTITUTIONAL
Helpdesk software, call management, complaint registration, ticket generation, department routing, grievance monitoring and MIS reporting.
Executed / delivered scope
Directorate of Census Operations, Bihar
GOVERNMENT OF INDIA
GeM contract delivery covering premium SUV cab/taxi hiring services and catering operations.
Executed / delivered scope
Bengal Gas Company Limited
PROJECT
25 KM MDPE Laying & LMC Works infrastructure project delivered within a 3-month completion timeline under a parent contract.
Executed / delivered scope
Infioricha Solutions
PROJECT
Active MOU for domestic telecom outbound process execution, with capacity of up to 20 operational seats.
Executed / delivered scope
Bajaj
PARTNER
Business partnership relationship.
Executed / delivered scope
Rapido
PARTNER
Business partnership relationship.
Executed / delivered scope
AI voice agent case studies
Meet Priya and Saksham.
Real deployments, described by capability rather than invented performance metrics.
Priya for Nagar Parishad Barh
Challenge
Citizen support required coordinated intake, complaint registration and routing across municipal workflows.
Solution
An AI-enabled CCaaS workflow combines voice support, complaint capture, ticketing and department routing, with human escalation when required.
What the workflow enables
Structured grievance registration
Automated ticket creation and routing
Consistent citizen support workflows
Operational visibility for helpdesk teams
VoiceWhatsApp
Saksham for Mokama Nagar Parishad
Challenge
Municipal support needs fast, structured handling of citizen conversations without making every interaction dependent on manual coordination.
Solution
A voice agent captures requests and connects them to an operational ticketing and escalation workflow.
What the workflow enables
Automated information capture
Grievance-ready ticket workflow
Department-oriented routing
Clear handoff to human teams when needed
VoiceWhatsApp
Technology & Network Partners
Network and infrastructure relationships supporting the voice-agent stack.
VI (Vodafone Idea) India
Technology & network partnerPvilo
Voice-agent infrastructure partner VOICE AGENT DEMOS
Hear Opshiva in your language.
Listen to real voice-agent samples in Bhojpuri, Hindi and English. The same operational intelligence can speak with citizens, customers and support teams.
VOICE AGENT
Bhojpuri
Natural local-language conversations for citizen support and regional operations.
VOICE AGENT
Hindi
Hindi voice support for customer service, complaints, information and follow-up.
VOICE AGENT
English
Professional English voice automation for enterprise and institutional support.
SEE OPSHIVA IN ACTION
Visit opshiva.com Build an AI-powered support operation.
Explore the full Opshiva platform and use cases at opshiva.com.